Add Living is committed to protecting your privacy when you use our services.

The Privacy Notice details how we use information about you and how we protect your privacy.

Why we collect your personal information

We may need to use some information about you to:

  • Deliver services
  • Manage the services we provide to you
  • Support to you
  • Service improvement and complaint investigation 
  • Prevention and detection of crime/fraud;
  • Help with research and planning of new services

How the law permits us to use your personal information

There are a number of reasons why we need to collect and use your personal information. Generally, we collect and use personal information for the purposes of where:

  • you are entering or have entered into a contract with us
  • you, or your legal representative, have given consent;
  • it is necessary to protect someone in an emergency;
  • it is required by law or for legal cases
  • you have made your information publicly available;
  • it is necessary for archiving, research, or statistical purposes.

Consent and Your Preferences

We will only collect personal information if it is necessary to your contract so that we can provide services to you.

Where we can, we’ll only collect and use personal information if we need it to deliver a service or meet a requirement. If we don’t need personal information we’ll either keep you anonymous if we already have it for something else or we won’t ask you for it.

If we use your personal information for research and analysis, we’ll keep you anonymous.

We may at times need to share this information. We will only share this if we have your consent or if there are legal requirements for us to do so. We may receive information about you from other data controllers, such as to the police, who might tell us about a crime they are investigating where this impacts on your contract with us or those who live in the same building or community. If you give us this information about yourself when communicating with us, you do so because you consider it forms part of a legitimate interest for us to hold this information on our records.

We may contact you or send communications to tell you about a service enhancement such as improvements to our online services or to keep you informed on how we are performing. We won’t need your consent to communicate with you this way because we have assessed that it forms part of our agreement with you and it is of mutual interest for us to keep you informed and is relevant to your contract with us.

We won’t sell your personal information to anyone else. 

The majority of personal information is stored on systems in the UK. But there may be some occasions, as our technology services progress, where your information may leave the UK either in order to get to another organisation or if it’s stored in a system outside of the EU. We’ll take all practical steps to make sure your personal information is not sent to a country that is not seen as ‘safe’ either by the UK or EU Governments.

Visiting our websites

When you visit one of our websites, we collect standard internet log information for statistical purposes. We do not make any attempt to identify visitors to our websites. We do not associate information gathered from our sites with personally identifying information from any source. We use cookies to collect information in an anonymous way, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Our websites contain links to various third-party websites. We are not responsible for the content or privacy practices of any external websites that are linked to our sites.